Thiis guide explains how to use the Online Now features in:

• SFR Analytics (f0.7.0+)
• SFR Analytics Hub (1.8.0+)

1) What “Online Now” means

Online Now is a rolling recent-activity count.

• Default window: last 5 minutes
• Count type: unique recent visitor hashes
• Intended use: quick live check, not exact websocket-style concurrency

2) Where to find it

In SFR Analytics

Go to: Analytics > Dashboard

Use the dedicated Online Now row:

• Check Online Now (manual check)
• Auto-refresh online toggle (off by default)
• Interval selector: 15s, 30s, 60s

In SFR Analytics Hub

Go to: Analytics Hub > Dashboard

Use the dedicated Online Now row:

• Check Online Now
• Auto-refresh online toggle (off by default)
• Interval selector
• Total online summary across connected sites
• Per-site online counts
• Active Sites Now mini-panel

This lets you view live online visitors across all connected sites from one central dashboard.

3) Recommended usage

• Keep auto-refresh off for normal use.
• Use manual checks for lightweight monitoring.
• Enable auto-refresh only when actively watching a campaign, launch, or traffic spike.
• Use 30s interval as a sensible default.

4) Why count can look lower than expected

Online counts depend on each feeder site’s tracking settings.

Common reasons:

• Admin role excluded from tracking
• Your IP is excluded (“Ignore My IP”)
• Country exclusions are enabled
• Bot/non-human traffic is filtered
• Site is on an older SFR Analytics version without online endpoint support

5) Quick troubleshooting checklist

If Hub Online Now looks wrong:

1. Confirm feeder sites run latest SFR Analytics (currently 0.7.0+).
2. Open feeder site dashboard and test Online Now there first.
3. Check feeder site exclusions:

• roles
• IPs
• countries

1. Confirm Application Password credentials in Hub are valid.
2. Re-test from a different browser/session and wait at least one refresh cycle.

6) Best practices for live testing

• Use one private/incognito browser plus one normal browser to simulate separate visitors.
• Avoid testing only while logged in as admin if admin tracking is excluded.
• Test with a known interval (30s) and observe two or three cycles.

7) FAQ

Does “Auto-refresh online” refresh all charts and reports?

No. It refreshes Online Now only.

Is auto-refresh enabled by default?

No. It is off by default to keep resource usage lightweight.

Can I see online across all my sites in one place?

Yes. SFR Analytics Hub shows a Total online value and per-site live counts across connected sites.