Plugin Licence Refund Policy

Last Updated: October 6, 2025

At Support From Richard, we stand behind the quality of our WordPress plugins. We want you to be completely satisfied with your purchase, which is why we offer a generous refund policy.

30-Day Money-Back Guarantee

What’s Covered

We offer a full refund within 30 days of your original purchase for:

  • First-time purchases of any premium plugin license
  • Initial license purchases (annual or lifetime)
  • Single-site and multi-site licenses

No questions asked. If our plugin isn’t the right fit for your needs, we’ll refund your purchase in full.

How It Works

  1. Contact us within 30 days of purchase at [email protected]
  2. Include your order number or license key
  3. Receive your refund within 5-7 business days
  4. Your license will be deactivated upon refund processing

That’s it. We don’t require lengthy explanations, though we do appreciate feedback to help us improve.

What’s Not Covered

To keep this policy fair and sustainable, the following are not eligible for refunds:

Renewals

  • License renewals (annual subscriptions)
  • Extended support or update periods
  • Reason: You’ve already used the product successfully for a full term

Repeat Purchases

  • Second or subsequent purchases of the same plugin
  • Re-purchases after a previous refund
  • Reason: The 30-day guarantee is for evaluating if the plugin meets your needs

Upgrades & Add-ons

  • Upgrades from single-site to multi-site licenses
  • Additional site licenses
  • Reason: You’re already familiar with the product from your existing license

Misuse Cases

  • Licenses deactivated for Terms of Service violations
  • Chargebacks or payment disputes (please contact us first)
  • Purchases made with fraudulent payment methods

Special Circumstances

Technical Issues

If you’re experiencing technical problems within the refund period:

Plugin Bugs or Defects

Our plugins are new and actively maintained. If you discover bugs:

  • Report them to us – we genuinely want to know
  • We’ll prioritise fixes for reported issues
  • If a critical bug prevents use and can’t be fixed within your refund period, you’re eligible for a full refund

Compatibility Issues

If our plugin doesn’t work with your specific setup:

  • We’ll attempt to resolve compatibility issues
  • If it’s not possible within 30 days, you’ll receive a full refund
  • We appreciate reports of compatibility issues to improve our products

Partial Refunds

We do not offer partial refunds for:

  • Unused portions of annual licenses
  • Early cancellation of subscriptions
  • Switching between license types

Exception: If we make significant changes to our Terms of Service or pricing, active license holders may request a pro-rated refund within 14 days of notification.

Subscription Cancellations

For annual subscription licenses:

  • Cancel anytime from your account dashboard
  • Cancellation takes effect at the end of your current billing period
  • You’ll retain access until the paid period ends
  • No refund for the current period (unless within the initial 30-day guarantee)
  • No automatic refunds for cancelled subscriptions

Refund Process

Timeline

  • Refund requests processed within 1-2 business days
  • Funds returned via original payment method
  • Bank processing may take 5-7 business days
  • PayPal refunds typically arrive within 24-48 hours

After Refund

  • Your license key will be deactivated
  • Premium features will cease to function
  • You may continue using the free version (if available)
  • Access to updates and support will be removed

Fair Use Policy

This generous refund policy relies on customer honesty. We reserve the right to:

  • Decline refunds for suspected abuse or fraud
  • Flag accounts with multiple refund requests for review
  • Require additional verification for high-value purchases

Patterns we monitor:

  • Multiple purchases and refunds of the same product
  • Purchasing, downloading updates, then immediately requesting refund
  • Coordinated refund requests from related accounts

How to Request a Refund

Email us: [email protected]

Include:

  • Order number or transaction ID
  • License key (if available)
  • Email address used for purchase
  • Brief reason (optional but appreciated)

Response time: Within 24-48 hours during business days

We process refunds promptly and professionally. No hassle, no hard feelings.

Why We Offer This Policy

We’re a small, independent plugin developer committed to:

  • Building trust with our customers
  • Standing behind our products
  • Reducing purchase anxiety for new plugins
  • Focusing on quality over quick sales

Our plugins are new, and we’re committed to making them better based on your feedback. This policy reflects our confidence that we can deliver value and our commitment to making things right when we fall short.

Questions?

If you have questions about this refund policy or need clarification on whether your situation qualifies, please contact:

Email: [email protected]

Changes to This Policy

We may update this refund policy occasionally. Any changes will:

  • Be posted on this page with an updated “Last Updated” date
  • Not affect purchases made before the change
  • Be communicated to active license holders if materially different

Richard Jemmett trading as Support From Richard
Website: https://supportfromrichard.co.uk
Email: [email protected]