Last Updated: October 4, 2025
Introduction
This Privacy Policy explains how Richard Jemmett, trading as Support From Richard (“we,” “us,” or “our”), collects, uses, and protects information through our WordPress plugins and website at https://supportfromrichard.co.uk.
Information We Collect
Free Plugin Users
Our free plugins do not collect or transmit any personal data. They operate entirely on your WordPress installation without external data transmission.
Premium Plugin Users
When you use premium features, we collect:
License Validation Data:
- License key
- Site URL
- WordPress version
- Plugin version
- Timestamp of validation request
Optional Diagnostic Data (Only with Your Consent):
- Plugin version
- WordPress version
- PHP version
- Directory plugin type (Directorist, Business Directory Plugin, or GeoDirectory)
- Site identifier (cryptographically hashed, not personally identifiable)
Website Visitors
When you visit supportfromrichard.co.uk, we may collect:
- IP address (for security and analytics)
- Browser type and version
- Pages visited and time spent
- Referring website
- Device information
Purchase Information
When you purchase a premium license:
- Name
- Email address
- Billing address
- Payment information (processed securely by our payment processor)
- Transaction details
How We Use Your Information
We use collected information to:
- Validate Licenses: Verify premium license authenticity and prevent unauthorized use
- Provide Support: Troubleshoot technical issues when you request assistance
- Process Transactions: Complete your purchases and send receipts
- Send Updates: Notify you about plugin updates, security patches, and important changes
- Improve Services: Analyze usage patterns to enhance our plugins and services
- Prevent Fraud: Detect and prevent unauthorized access and fraudulent activities
Data Transmission
When Data is Sent
Automatic Transmission:
- License activation (one-time)
- Daily license validation checks (premium users only)
Manual Transmission:
- When you explicitly enable diagnostic data sharing in plugin settings
- When you submit a support request
How Data is Transmitted
All data transmission uses:
- Secure HTTPS encryption
- Industry-standard SSL/TLS protocols
- Secure API endpoints at supportfromrichard.co.uk
What is NOT Transmitted
We never collect or transmit:
- User-generated content from your website
- Personal information about your website visitors
- Database contents
- Post or page content
- Customer or user data from your directory listings
- Passwords or authentication credentials
Data Storage and Security
- Data is stored on secure servers with encryption at rest
- Access is restricted to authorized personnel only
- We implement industry-standard security measures including firewalls, intrusion detection, and regular security audits
- Payment information is processed by PCI-DSS compliant payment processors and is not stored on our servers
- License validation data is retained for the duration of your license plus 12 months for accounting purposes
Your Data Rights
Depending on your location, you may have the following rights:
Access: Request a copy of your personal data Correction: Request correction of inaccurate data Deletion: Request deletion of your personal data Objection: Object to processing of your data Portability: Request transfer of your dataWithdrawal: Withdraw consent for data collection (for optional diagnostic data)
To exercise these rights, contact us at [email protected]
Data Retention
- License validation data: Duration of license + 12 months
- Purchase records: 7 years (for tax and accounting requirements)
- Support tickets: 3 years after resolution
- Optional diagnostic data: 90 days
- Website analytics: 26 months
Third-Party Services
We use the following third-party services:
Payment Processing: [Your payment processor name] – processes payments securely under their privacy policy Email Services: [Your email service] – sends transactional and update emails Analytics: [If applicable] – website usage analytics with anonymized IP addresses
We do not sell, rent, or share your personal data with third parties for marketing purposes.
Cookies
Our website uses cookies for:
- Essential functionality (shopping cart, login sessions)
- Analytics (anonymized usage statistics)
- Preferences (language, settings)
You can control cookies through your browser settings.
International Data Transfers
If you are located outside the United Kingdom, please note that your data may be transferred to and processed in the UK. We ensure appropriate safeguards are in place for international transfers.
Children’s Privacy
Our services are not directed to individuals under 16. We do not knowingly collect data from children.
Data Breach Notification
In the event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours as required by applicable law.
Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be notified via:
- Email to premium license holders
- Notice on our website
- Plugin admin notifications
Continued use after changes constitutes acceptance of the updated policy.
Legal Basis for Processing (GDPR)
For EU/UK users, our legal basis for processing is:
- Contractual Necessity: Processing required to provide services you’ve purchased
- Legitimate Interest: Fraud prevention, service improvement, security
- Consent: Optional diagnostic data collection
- Legal Obligation: Tax and accounting record retention
Contact Information
Data Controller: Richard Jemmett trading as Support From Richard
Email: [email protected] Website: https://supportfromrichard.co.uk Address: [Your business address]
For data protection inquiries or to exercise your rights, please contact us using the information above.
Supervisory Authority
If you are in the EU/UK and believe we have not handled your data appropriately, you have the right to lodge a complaint with your local data protection authority.